SevenRooms is a seating and guest management platform designed to empower restaurant, hotel, and nightclub operators to develop direct and meaningful relationships with their guests. Founded in New York City in 2011, SevenRooms now has over 100 employees and operates in over 300 cities around the world.
Like many tech startups, SevenRooms was growing at an incredible pace. But with growth came struggles, and they started to experience a slowdown in customer onboarding.
SevenRooms needed a solution for the time-consuming and time-sensitive customer onboarding tasks.
SevenRooms explored different options ranging from remote teams to outsourcing, both onshore and offshore. Corporate culture is very important to SevenRooms, so they sought a solution that could deliver a remote team that was fully integrated into their NYC operations.
SevenRooms was able to hand-pick pre-screened, qualified candidates from Bolton Remote's on-demand talent portal. Interviews were conducted and team members were quickly selected.
SevenRooms' remote team has been able to significantly speed up the customer onboarding process. All the tasks that previously took a very long time to complete are now fulfilled overnight.