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back-office-operations@2x

A smarter way to scale

We’ve been helping startups scale at the pace the market demands for over a decade.

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Back office operations solutions

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Back office teams aren’t just for tactical support. Especially during the scaling process, they’re strategic powerhouses that form the foundation of your company’s success.

Our back office talent will help your team stay afloat during this critical growth stage.

When you get a Bolton-sourced back office team, you also get...

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Increased in-house employee productivity and satisfaction

Your remote team will take care of repetitive, time-consuming tasks so your in-house team can focus on key business functions that drive revenue and growth.

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Supplement your AI and Automation systems with ‘Humans-in-the-Loop’

Despite the great steps forward in AI, Machine Learning and Automation, there is still a need for complex human judgment. Your remote team will support and supplement your AI and Automation systems to improve outcomes, find efficiencies and discover new automation opportunities.

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On-demand scaling

When you sign that high-value deal or hit that next level of growth, you can rest easy knowing we’re here to help you scale your team at a moment's notice.

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Industry-leading data compliance and security

With our SOC2 compliance and rigorous security processes, your data is always safe and secure.

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Quick and efficient onboarding and training

We work with you to develop training and onboarding programs that are an extension of your in-house processes.

Leave the training to us — we’ll ensure every remote team member is properly trained and ready to hit the ground running.

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Complete transparency and KPI tracking

We work with you to design customized KPIs, then deliver transparent reporting that can be shared (and celebrated) throughout your company.

Ready to scale your back office operations?

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Customer experience operations solutions

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In this experience economy, your success is not determined by the quality of your product — it’s measured by the experience you deliver to each and every customer.

But how do you deliver seamless customer experiences at scale? Our customer experience talent will ensure you attract and delight customers at every turn.

When you get a Bolton-sourced customer experience team, you also get...

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True omnichannel customer support

Digitally-native customers expect support and problem-solving wherever they are, whether that’s via phone, email, chat, or social media. We’ll create a tailored solution for the specific needs and preferred channels of your customers.

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Complete transparency and KPI tracking

We work with you to design customized KPIs, then deliver transparent reporting that can be shared (and celebrated) throughout your company.

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Increased in-house employee productivity and satisfaction

Let your in-house customer experience team focus on the roles they were hired to do and drive mission-critical projects forward (instead of fielding customer calls).

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Industry-leading data compliance and security

With our SOC2 compliance and rigorous security processes, your data is always safe and secure.

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Quick and efficient onboarding and training

To ensure all customer interactions are consistent and on-brand, we work with you to develop training and onboarding programs that are an extension of your in-house processes.

Leave the training to us — we’ll ensure every remote team member is properly trained and ready to hit the ground running.

Ready to scale your back office operations?

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Development solutions

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Perhaps you’ve hired (and fired) a technology vendor in the past, or you’ve been burned by flaky freelancers and constant turnover in an outsourced, shared-resource model. We’re here to reset your expectations of what a remote development team can look like.

Bolton supplements your existing development and engineering teams with dedicated, highly-skilled talent to help you get greater value and focus from your in-house resources.

When you get a Bolton-sourced development team, you also get...

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Access to a large talent pool

In the midst of the tech talent crunch, you can’t afford to limit your talent search to your local area.

Tap into Bolton Remote’s prescreened, ready-to-hire talent pool to get access to a wide variety of qualified candidates and find the right people faster.

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Increased in-house employee productivity and satisfaction

Boost employee satisfaction and reduce turnover by focusing your in-house teams on high-skill, mission-critical projects while your remote team takes care of routine tasks.

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Maintain control

Your remote team is 100% dedicated, fully under your direction, and works shifts of your choice to align with any timezone.

Company policies, role-specific direction, and performance feedback are all up to you, so you can maintain control and consistency across teams.

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Best-in-class security

We ensure your code and processes meet the strictest of security standards. With our SOC2 compliance and rigorous security policies, your data is always safe and secure.

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Reduced costs and zero time to launch

Break out of the local talent war with a ready-to-hire remote team of qualified developers — and save up to 60% compared to the cost of in-house teams.

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Quick and efficient onboarding and training

We work with you to develop training and onboarding programs that are an extension of your in-house processes.

Leave the training to us — we’ll ensure every remote team member is properly trained and ready to hit the ground running.

Ready to browse our development talent profiles?

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Featured Resource

ebook

Lay the groundwork for success.

How can startups set up, staff, and scale a dynamic growth program?

Read The Growth Guide